If the agency stiff refuses to carry out your instructions..your next step is to call the cruise line and try to get to a senior supervisor and tell them your problem. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). border-radius: 2px; I'm wondering if it would be easier to cancel the cruise and rebook at the much lower price. Get help from the experts in smart travel. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. I excitedlycallmy travel agent about the $50 I'm looking to put back in my pocket, and he reminds me that my $1000 rate included $100 of onboard credit, so I can get the $50 cheaper rate, but I'll lose the onboard credit because the new sale or promotion doesn't include any onboard credit. All Rights Reserved. *Taxes, fees and port expenses are additional per person. In the past, I've personally had good luck with Disney Cruise Line refunding me back significant amounts of money because of price drops. There is no special negotiation tactic needed for this - just reach out and tell your travel professional that you noticed there is a better rate and you'd like to take advantage of it. I have done that before, no issues. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. Reach out on Facebook or Twitter, or let us know in the comments below! I had been trying to get our TA to see if we could take advantage of a price drop of $990.00 several weeks ago and keep getting the run around (the agency is in a state of chaos) and can't get a confirmed answer. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. has to be firm when they speak with Princess that you want to retain your same cabin (assuming that is what you want). Here's why I don't regret blowing the budget, 10 tips for getting the best cruise shore excursion values, What happens if you miss your cruise ship. Thin, I know I could but it is a somewhat formal process, I believe. Another step is to help others not to deal with that agency by making it known that there is a problem. Cancel and rebook flights Bogdan Khmelnytskyi/iStock/Getty Images Plus I had heard of the death of the agent and know agents who have picked up former clients as they are not pleased with the current situation. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. The only thing that my TA has said is if we cancel and rebook we might need to use a different credit card. If it's the same package, you should be able to keep it. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. The latest announcements regarding voyage cancellations and compensation details. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. 1) Math - You were told there would be no math? The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. To clarify, we are 76 days out from final payment due, 155 days out from sailing. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. font-size: 14px; Plus Ups are excluded. I just assumed they were new bookings but hadn't thought they are probably existing bookings that are having issues also. Call your TA and tell them what you found. read more, While many people associate cruises with formal dining and being forced to eat with strangers, this certainly isn't a requirement. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation. Those who test positive for COVID-19 will receive full refunds right up until embarkation day. Guide to Norwegian Cruise Line suites: What's included? What is Princess cancels my cruise and I do not accept an alternate cruise or if Princess delays my cruise for more than 3 calendar days and I choose not to travel on a delayed cruise?Details are contained in our Nonperformance of Cruise: Refund Policy and Instructions. As to canceling and rebooking. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. We are not in "love" with the stateroom (it's a D4 aft premium balcony) we would like to keep it but others are available. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. Decide where to go, when, how long, everythingthe choice is yours! They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. It is a risk but we now typically take by booking inside the final payment window. border: 1px solid transparent; I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. There are certain things you'll hear meharp on if you watch my broadcasts, and one common statement is this: book early, reprice often. Powered by Invision Community. Call as ask your TA. There MAY be issue for YOU to cancel. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. For bookings made by May 31, 2022, for sailings departing on or before September 30, 2022, Princess allows passengers to cancel 30 days or more prior to the sailing date as long as a public health emergency remains in effect. Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so. Thanks to all of you for the quick replies and straightforward information. DH and I thought we couldn't cruise, found out we could, so we canceled, rebooked (under a promo) but upgraded the cabin (it was cheaper) and we received all the perks. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. Very likely, as you are outside of final payment, and inside the USA. You can also look up the agency on the Better Business Bureau and usually obtain information on who is the owner (they also usually have a phone number). Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. 3) Ask nicely and hope - I know you see the word hope there, but don't hold on to too much of it -just know that being nice to people and asking for what you want can sometimes yield positive results. If you booked via a travel advisor, please contact them for any booking changes. For all other bookings, please contact your travel advisor. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. We have a booking where there have been 4 price drops since we booked in June. We did use a current FCD, and still have another we can use with a new booking. ExceptionsIf you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit or fare is 100% non-refundable. If Carrier received payment via credit card, the refund will be made to that credit card. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. This was all through a TA. Related: Heres a first look at Celebritys new Celebrity Apex. We have had our cabin re-priced when price decreases have occurred prior to final payment. Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above. Or maybe try a new TA. Refunds are not issued for unsailed days if a passenger chooses to leave a sailing that has already commenced. The latest updates regarding refunds can be viewed on our Notices & Advisories page. Carnival has said the previous cancellation offers still stand, and guests can still cancel June 2021 itineraries without penalty. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. What success have they had in getting adjustments when prices have dropped? cursor: pointer; Cruisers should note that in order to cancel under Peace of Mind, all passengers in the reservation had to accept the FCC. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. Just a comment like you buy with a lot of anticipation, this can not be doing each that lower the rates or Put new promotions. WebIf you cancel, you will not receive a refund or cruise credit for the deposit or fare or your cruise/cruisetour if you have purchased a specially priced promotion where the deposit Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. :), Congratulations! We have a booking where there have been 4 price drops since we booked in June. Has anyone cancelled a booked cruise and rebooked the same cruise at a drastically lower price? Related: A Disney cruise vs. a visit to Disney World during the pandemic. If you are happy with just being on the ship, you may cancel and rebook any stateroom. For instance, cruise lines owned by Royal Caribbean Cruises Ltd. allow you to cancel any cruise until Aug. 1, and Norwegian Cruise Line allows you to cancel through Sept. 30. You dont want to miss anything that will make your trip better, but you also dont want to carrythings with you that you dont need - especially if youre flying to your cruise. In some cases, the answer is yes. Some T.A. It's the worst-case scenario: you have a cruise planned, and you're beyond excited for it, but something has come up, and you're unable to go. Cruise week report: New AmEx offer, best cruises for first-time cruisers, guide to gratuities and more. We won't deal with an agency that does this. ;). This is also true for anyone who tests positive for COVID-19 or who has been a close contact of someone who has tested positive within 30 days of embarkation day. For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. Heres a peek. I would guess Princess would do the same given the situation. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. you can do this but it might cost you some previously promised promotion or amenities. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. If TA did booking, possible only TA can cancel. Your TA could work out something for you. The only thing that my TA has said is if we cancel and rebook we might need to use a different credit card. user-select: none; We have also cancelled a cruise just prior to final payment and then re-booked it at a significantly reduced price during the final payment period-in this instance about 45 days out. Health Protocols and Requirements for Sailings, Youth Programs (Under 2 & 2-11 years old). WebIf you are cancelling your booking prior to your final payment, you will receive a refund unless you have booked a specific promotion with a non-refundable deposit and/or fare. Is that an included service or something they charge a fee for? All sorted by my TA (can't mention the TA on here, but think of a very vocal MP). I just saw price on a Princess special running right now for new bookings with another online TA that is substantially cheaper. :confused::confused:I'm booked on a January cruise through an online TA (although I do talk to a live person). Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Author: bill October 1, 2016, Updated: March 31, 2021. I like to be able to address price cuts myself ASAP but enjoy the OBC they can offer. Find the right card for you. Your rating has been submitted, please tell us how we can make this answer more useful. So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. I take a screen shot and email it to my TA. Any info would help. Having a vacation ahead of you is a great feeling. Booking early will usually get you the best deal.

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